FAQ

 

What is your shipping policy?

  • Please allow 7 business days for order processing.

  • Once your order is ready for shipment, you will receive a tracking number and notification.

  • The order ship date does not count as a day in transit.

  • Orders are processed in the order they are received and sent via UPS Ground or USPS Priority Mail from Atlanta, Georgia.

  • We only ship to the US and territories. We currently do not ship internationally.

    DUE TO COVID-19, PLEASE BE AWARE SHIPPING TIMES MAY EXPERIENCE DELAYS THAT ARE OUT OF OUR CONTROL.

What if my package is missing/stolen?

  • Please be aware that we are not responsible for packages that have been marked as delivered but it appears the package may have actually been stolen. 

  • Please contact UPS/USPS within 24 - 48 hours if you receive confirmation that your order is delivered but do not receive package.

What is your return/refund policy?

If you are not entirely satisfied with your purchase, we're here to help. Please contact us within 5 days of receipt of merchandise to resolve.

Returns

  • You have 2 weeks to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).

  • You will receive the credit within 5-10 business days, depending on your card issuer's policies.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, contact us.

How do I care for my candle?

  • Always keep a burning candle within sight. Extinguish all candles when leaving a room or before going to sleep. Be sure the wick ember is no longer glowing.

  • When lighting the candle for the first time, burn until the wax melts across the entire surface to the sides of the glass. This prevents tunneling and allows the candle to create an even burn for the life of the candle. It may take 3-4 hours to achieve a full wax pool.

  • Keep burning candles out of the reach of children and pets.

  • Trim candlewicks to ¼ inch each time before burning. Long or crooked wicks can cause uneven burning and dripping.

  • Keep the wax pool free of wick trimmings, matches and debris at all times.

  • Keep burning candles away from drafts, vents, ceiling fans and air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow nearby lightweight items into the flame where they could catch fire.

  • Always burn candles in a well-ventilated room. Don't burn too many candles in a small room or in a "tight" home where air exchange is limited.

  • Don't burn a candle all the way down. Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains or ½ inch if in a container.

  • Never touch or move a burning candle or container candle when the wax is liquid.

  • Use a snuffer to extinguish a candle. It's the safest way to prevent hot wax splatters.

  • Extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high.

  • If the candle isn't burning properly, cool, trim the wick, then check for drafts before relighting.

Any other questions?

If you have any questions that you were unable to find here, please contact us for assistance.